FAQ

FAQ

Q: Do the phones come unlocked?
A: Yes, our phones are sold unlocked unless otherwise stated on the product page.

Q: What’s included in the box?
A: The package contents are listed on each product page. Typically includes phone, cable, and documentation.

Q: How long does delivery take?
A: Processing is usually 1–2 business days. Delivery depends on your location and shipping method.

Q: Can I change or cancel my order?
A: If your order hasn’t shipped, contact us ASAP. Once shipped, cancellation may not be possible.

Q: Will I get a tracking number?
A: Yes. Tracking will be sent by email after shipping.

Q: Do you charge VAT or customs duties?
A: Import taxes/duties (if any) are determined by local authorities and may be charged upon delivery.

Q: What if my package arrives damaged?
A: Take photos/video immediately and contact us within 48 hours of delivery.